By placing an order via WhatsApp or mevueconcept.in , you confirm that you have read, understood, and agreed to the terms outlined below.
1. Payment & Order Verification
- Prepaid Orders: Dispatched with priority processing and automated tracking updates.
- Orders Under ₹1,000: Require 100% advance payment. Cash on Delivery (COD) is not available below this amount.
- COD Eligibility (₹1,000 & Above): COD requires a non-refundable advance booking fee of ₹150, which is adjusted against your final invoice at delivery.
- Canceling non-prescription eyewear after dispatch forfeits the ₹150 booking fee. Prescription glasses cannot be canceled or refused at delivery once the order is placed.
- If we cannot fulfill your order due to inventory issues, the ₹150 fee is refunded in full immediately.
- Customers with repeated delivery refusals (2 or more) permanently forfeit COD privileges and must prepay for future purchases.
2. All Sales Final (No Exchanges, No Change-of-Mind Refunds)
- Strict Policy: We do not offer exchanges, cancellations, or refunds for fit, size, color preference, or change of mind.
- Product Details: Please review all dimensions, lens details, and frame descriptions provided in chat before confirming your purchase.
3. Transit Damage & Manufacturing Defects
- Replacement Only: If your order arrives broken, defective, or incorrect, we provide a free 1-to-1 replacement of the same style. Cash refunds are not issued.
- Reporting Window: Defect claims must be reported via WhatsApp within 24 hours of delivery.
- Mandatory Unboxing Video: To process a claim, you must provide a continuous, uncut unboxing video showing the sealed parcel, the shipping label, and the product inspection upon opening. Claims submitted without a continuous unboxing video cannot be approved.
- Reverse Shipping: Once a defect claim is verified, our team will arrange a reverse pickup or cover the return shipping to our facility:
4. Bundle & Promotional Offers
- Items purchased together in a promotional bundle are treated as a single package.
- If a manufacturing defect occurs in one item within a bundle, only that specific damaged unit will be replaced after inspection; entire bundle returns or cash refunds are not accepted.
5. Acceptance of Terms
Confirming an order on WhatsApp and mevueconcept.in constitutes formal acceptance of these policies.